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Real answers to real questions — directly from the team that builds XICTRAQ. No outsourced support, no ticket loops.
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What is this about?
Plans, demos, custom solutions, agency & volume terms
Quick answers
Maybe your answer is already here
How fast do you reply?
How fast do you reply?
We reply promptly on business days. Sales enquiries are handled with elevated priority.
Do you offer a demo or onboarding?
Do you offer a demo or onboarding?
Yes — pick the Sales topic for a free 20-minute live video demo. Self-service: the free plan without a credit card, paid plans free for 14 days via the pricing page.
Do you offer white-label / agency terms?
Do you offer white-label / agency terms?
Yes — the Agency plan with multi-client management, branded reports, status-page branding and volume pricing from 50 sites. Details on request.
Where is my data stored?
Where is my data stored?
Primary processing on servers controlled by us in data centers within the EU (Nuremberg, Falkenstein). No third-country hosting. Details in our privacy policy.
I found a security issue — what now?
I found a security issue — what now?
Pick the "Security" topic. We review valid vulnerability reports promptly and coordinate with the reporter on remediation in the spirit of responsible disclosure.
Which billing/payment methods do you accept?
Which billing/payment methods do you accept?
Credit card and SEPA Direct Debit via Stripe. Invoice with 14-day net terms available on request from the Business plan upwards.
Prefer to try it yourself?
Free plan without credit card, set up in 60 seconds. Upgrade anytime, cancel monthly.