On-call alerts with escalation & multi-channel
Slack, Teams, Discord, Telegram, email, webhooks and browser push — with multi-level escalation, on-call schedules and maintenance windows. GDPR-compliant from Germany, without a separate tool stack.
An alert is only valuable when it reaches the right person and leads to action. XICTRAQ provides a complete notification system with email, Slack, Microsoft Teams, Discord, Telegram, webhooks and browser push. Define multi-level escalation chains so critical issues don't get lost. Schedule maintenance windows to avoid false alarms during updates. With on-call schedules and alert deduplication, your team stays focused instead of overwhelmed.
On-call alerts with escalation & multi-channel features
Multi-Channel Notifications
Email, Slack, Microsoft Teams, Discord, Telegram and custom webhooks. Each channel is configurable per monitor and escalation level. Combine channels for maximum reachability. On top of that, browser push is enabled per device rather than per monitor.
Escalation Policies
Configure multi-level escalation policies: initial notification, team-lead escalation, management alert with individual time windows. Automatic forwarding when an alert is not acknowledged.
Maintenance Windows
Schedule regular or one-time maintenance windows during which alerts are suppressed. Automatic activation and deactivation ensure monitoring resumes seamlessly after maintenance.
On-Call Rotation
Create on-call schedules with automatic rotation. Weekly, daily or on a custom schedule. Handoff notifications automatically inform every team member when they are on duty.
Alert Deduplication
Automatic deduplication of repeated alerts: within the deduplication window (10 minutes by default, configurable) only one notification is sent per monitor, even if the error is detected multiple times. Measurably reduces alert fatigue.
Webhook Integration
Send alert data as JSON to any endpoint. Ideal for custom dashboards, ticket systems (Jira, Zendesk) or automations. Full payload with monitor details, error type and timestamp.
Alert overview in the dashboard
A central alerts page in the dashboard: every alert filtered by status (active, resolved) and severity, with a detail view including timeline and delivery channels. Acknowledge, resolve or delete individual alerts and export a postmortem — without the detour via email or chat.
How it works
Set up notification channels
Connect email addresses, Slack workspaces, Teams channels or webhook URLs. Test each channel with one click to verify delivery.
Define escalation rules and schedules
Define who gets notified when. Create on-call schedules, configure escalation levels and define maintenance windows for planned work.
Receive and acknowledge alerts
When an incident occurs, you receive a notification on all configured channels. Acknowledge the alert to stop escalation. After resolution, an all-clear notification follows automatically.